TI-89 showing up in device manager but TI Connect can't find it

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Summary:

TI-89 seems to be connected to Windows 10 laptop fine, but TI Connect can't find it; tried several things but not sure what next.

TI-89 showing up in device manager but TI Connect can't find it

karatechop02 10 Jul 2022 22:34

Basically the title. I'm using Windows 10. TI-89 is showing up in device manager under 'Universal Serial Bus Devices' as 'TI-GRAPH LINK USB'; it says 'This device is working properly' when clicked into along with its port and such. When I run TI Connect's Device Explorer, it can't find a thing ('Cannot establish a connection. Please verify the cable is connected properly and the communication settings are correct').

I've tried switching the port the calculator's plugged into, unplugging and replugging, turning off and back on, closing and reopening TI Connect, I've made sure the calculator is on and both ends of the cable are securely connected, all that. I've read through various threads here and on other sites and can't really find anything that helps - I saw a few threads that recommended ending the task - I couldn't find the task they mentioned (or re-find the thread just now, sorry) but have tried ending the task in Task Manager before going back and trying again; again no dice.

Really not sure what to try next, so any help would be appreciated!

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